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Performance Culture vs Software


The main telltale is whether the CEO agrees to meet the software or performance training/consulting providers. In most cases, we've found the the organisation will go with the software solution when the CEO is not directly involved. If the CEO gets...
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Thought Experiments in Understanding Fusion and Cl


I have been struggling with what Fusion is now with all the announcements coming out of OpenWorld - and so are the likes of Gartner. Then I saw Larry Ellison's not so optimistic view on Cloud Computing and the profitability of the...
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HP Rolling the Dice on Data Warehousing


Shortly after taking the helm of Hewlett-Packard in early 2005, Mark Hurd realized that, despite being one of the world's leading technology suppliers, HP had an embarrassing and crippling technology problem. There was no easy way for executives to...
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MX 2009 Speaker publishes Forrester’s 2008 Custome


Forrester has just released in 2008 Customer Experience Index. (Registration required to download). The Index was compiled by Bruce Temkin, who will keynote Day 1 of MX 2009. The results confirm what we all suspect — retailers and hotels rank the...
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Is the Gmail Website Twice as Fast in Google Chrom


Google suggests using Google Chrome or Firefox Browser to experience Gmail twice as fast. If you open the Gmail website in Internet Explorer, you’ll see a link at the top that says "Get Faster Gmail" - it’s placed next to your Gmail user name and...
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Scott Berkun to Head the Schedule of Managing Desi


We are happy to announce that Scott Berkun will keynote our Managing Design Projects conference in February. This is very exciting for us and having heard Scott present in the past I am confident he will really get things off on the right foot. We...
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