Getting a CRM education...
One of the points I made in a recent post on CRM requirements specification, was the part that education plays in CRM requirements gathering. In brief, the more people understand about the use of CRM technology, the better their contribution to the requirements gathering process.
Kickering Myself
When I first started at Adaptive Path, one of the many striking things about how different Adaptive Path is from most other companies was explained to me by then-CEO Janice Fraser. “When we set up Adaptive Path,” she said, “We wanted the company and...
Read more about Kickering Myself...Skytap Provides Cloud Access and Licensing for ISV
Skytap, Inc., a leading provider of cloud-based virtual lab solutions, today announced its Independent Software Vendor (ISV) Alliance program to enable on-demand distribution of commercial software solutions through its Virtual Lab platform....
Read more about Skytap Provides Cloud Access and Licensing for ISV Solutions...Small Cuts Help To Stave Off Layoffs
Even as layoffs reach historic levels, some employers in the United States have found an alternative to slashing their work forces. They're nipping and tucking instead.
A growing number of employers, hoping to avoid or limit layoffs, are...
Read more about Small Cuts Help To Stave Off Layoffs...How to revive a failing CRM system...
There’s been a lot of bad press about customer relationship management (CRM) technology over the years. While a lot has been made about CRM failures, the reality is that only a very small proportion of implementations actually fail in the...
Read more about How to revive a failing CRM system......Negative Churn
We just closed another great quarter at Intacct, and I'm extremely proud to report that we had 100% customer retention for our direct sales channel the quarter. This is no mean feat for a business of our size and growth - more than 2,500 customers...
Read more about Negative Churn...Adobe users get help with Google Search
"No man is an island," the old saying goes. The same could be said of software: in an always-online world, even traditional desktop applications can become richer, faster, and easier to use by connecting people to information and to each other,...
Read more about Adobe users get help with Google Search...