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A grateful season


The holidays are a time for giving, and Googlers across the globe have found some creative ways to give back to their communities this season. From raising money and crafting greeting cards to building gingerbread houses and giving blood, Googlers...
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CRM and social networking...


I was quoted in Computing the other week making somewhat unsupportive remarks about the CRM vendorís attempts to harness social networking. In essence my feelings are that companies need to understand the impact of social networking rather than...
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Marketing @ UX Week


Yesterday our UX Week keynote speaker, Don Norman, talked a bit about how marketers make good allies for UX professionals because of their experience working with business units. This relationship has led marketers to get savvy about positioning...
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A bench with two seats


A few weeks ago, I had the opportunity to hear Joshua Gutwill, a researcher at the Exploratorium, speak about Instrumenting Chaos: Understanding the Visitor Experience in a Free-Choice Environment. In the Q&A part of the talk, someone asked if...
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SaaS as a Savior


Jeff Kaplan at THINKstrategies just posted an insightful article called "Why IT now sees SaaS as a savior" talking about the factors driving accelerating SaaS adoption. He cites the buzz he heard at SaaScon, the emergence of IT-specific SaaS...
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Google, at your service


It used to be that creating a webpage was a pursuit reserved for the truly tech-savvy, requiring a geek's expertise in HTML, Java, or C++...
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